Here are a few tips on asking questions, especially in #kde on Freenode, in a way that is more likely to get answers:
plasmashell --versionand look at the version number given there
You probably won't need to give all of this information straight away, but if you know how to find it quickly it often helps
If your problem is with sound, you might want to first read Sound Problems.
If your question relates to development, please see KDE TechBase's contribute page
Because KDE is so actively developed, changes arrive very frequently, so don't be surprised if you can't find any written information. Ask in IRC, the Forum or a mailing list, and when you have an answer, register an account on UserBase and add the information to the relevant page. At the same time as learning about your system you will be helping others do the same
Another great place to get help is the KDE Community Forums. It is always a good idea to search the forums first. Maybe your question has already been answered. If not, find an appropriate forum and start a thread. Don't expect an immediate answer, but remember to come back regularly to participate in the discussion as it gets going. Remember that the forums are run by users like yourself.
The KDE Community forums offer a "guided post" feature that can help you post your question in the appropriate forum, increasing the chance of having it seen by people knowledgeable on the matter. It is accessible as a large "New Post" button on the forums' homepage, so if you have any doubts, that is the place to start.
The forums have an extensive search feature: prior to posting try finding if your question has already been answered, or there are hints that might help you solve your issue. If there is no satisfactory solution for your problem, make a new post. To search, enter keywords in the upper right box of any forum page. By default this will search the whole forums. For extended searches, click on the "Search" link under the "KDE Community Forums" banner.
If your question has been properly answered, consider marking a topic as "solved". It is a very little step, but quite helpful for other users and staff, because it tells them that there are no more issues. To mark a topic as solved, choose the topic with the best answer in the thread, and click the green tick mark under it. If you go back to the topic list you will notice a green tick mark next to the topic's title as well.
Most distributions have forums of their own; these can also be valuable. The web pages of your distribution should provide links to its forums.
For questions relating to the desktop use of Plasma with a particular operating system (OS), you can try the above methods, but unless the question directly involves KDE software or KDE/GNU/Linux you are unlikely to find the answer. If your question does not directly involve KDE, please do not post the question on the "normal" KDE mailing lists. An example of questions that do not directly involve KDE is "my sound card does not work". In that case, please direct your questions at sites devoted to helping users of that system. For example, for GNU/Linux questions you may try looking at www.linuxnewbie.org or www.linuxnewbie.com, or the kde-linux mailing list mentioned above.
If you are not using GNU/Linux, you might want to try the kde-nonlinux (subscribe) mailing list. Also particularly useful are searches on your favorite search engine, such as Google, and searches on the Usenet archives.
In addition, many OS distributors have their own mailing lists which can address distribution-specific issues. You can find out more about these mailing lists at your distribution's website or find them through your browser search engine.
If you are searching for packages you may consider checking the ftp servers for your distribution, including the "contrib" sections, as well as indexing servers such as rpmfind.net. Wherever possible, install the package that your distro offers directly through its package manager.
Reporting bugs is a small but valuable contribution to KDE, and there's a website where you can report any bug or feature request you have about KDE: bugs.kde.org. The only requirement on your side is basic knowledge of English. With that, and following some additional guidelines, you'll be able to report helpful bug reports and thus help the whole KDE community and yourself.
The first thing you need is to open an account in the website. You can start here. Once you have a validated account, you can report.
There are usually two different situations to report a bug:
And these are a few tips on how to write good bug reports:
If you are testing trunk or the beta, if you kept your precedent settings, sometimes you will want to check with a new user.
A good guide to bug reporting can be found here.
Typically when reporting a problem in IRC or on a mailing list, your helpers will ask you to open a console. A console is a text-based window that you can use to give commands for your computer to execute. You can open a console by typing Alt + Space. An input box called Krunner opens. Type the following to open a console:
If this does not work, you may not have it installed. In this case, type Alt + F2 and input:
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