Difference between revisions of "Kdenlive/Manual/Windows Issues"

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== Windows Issues ==
+
== Windows Issues == <!--T:1-->
  
The current '''Kdenlive''' on Windows® (October 2018, version 18.08.2) has a few issues that have workarounds. The purpose of this wiki page is to document these issues and their workarounds.
+
<!--T:2-->
 +
The current '''Kdenlive''' on Windows® (April 2019, version 19.04.0) has a few issues that have workarounds. The purpose of this wiki page is to document these issues and their workarounds.
  
 +
===Timeline: right-click menu close immediately after releasing mouse button=== <!--T:50-->
  
=== Play/Pause Issue ===
+
<!--T:51-->
 +
Don’t use the style <menuchoice>Fusion</menuchoice>. 
  
Currently, if you use any method from playing the preview on '''Kdenlive''' for Windows®, the preview of your project will not play. This includes trying to use the spacebar or trying to press the play button using your mouse.
+
<!--T:52-->
 +
Go to: <menuchoice>Settings</menuchoice> &rarr; <menuchoice>Style</menuchoice> &rarr; choose <menuchoice>Default</menuchoice> or <menuchoice>Windows</menuchoice>.
  
'''The quickest and easiest workaround''' is to use the <keucap>Spacebar + Right arrow key</keycap>. Press the <keycap>Spacebar</keycap> and then press the right arrow key.
+
===Icons are missing=== <!--T:44-->
  
If '''Kdenlive''' seems blocked hit <keycap>Ctrl+Space</keycap>. Now the play heat starts from the beginning and you can click with the mouse into the timeline to play from there.
+
<!--T:45-->
 +
Go to: <menuchoice>settings</menuchoice> &rarr; untick <menuchoice>force breeze icon theme</menuchoice>. Kdenlive restarts and you should see the icons.
  
Another option is to change the settings. To do this, go to <menuchoice>Settings -> Configure Kdenlive -> Environment</menuchoice> and change the ''process threads'' to 2 or above (this solves the bug but this block other functions).
+
===Cannot open projects made with previous version, timeline snaps back, cannot import clip=== <!--T:46-->
  
=== Qt rendering crash ===
+
<!--T:47-->
 +
Press <keycap>Win + R</keycap> (<keycap>Windows</keycap> key and <keycap>R</keycap> key simultaneously) and type '''appdata'''. Go to <tt>local</tt> and within it rename <tt>kdenliverc</tt> to <tt>kdenliverc.old</tt>. Restart Kdenlive.   
  
When switching from kdenlive for windows 17.12 --> 18.04/18.08, a Qt rendering crash appears. To make sure this doesn't happen, you need to edit the ''kdenliverc'' file in the ''appdata''. To access your appdata, press <keycap>Win + R</keycap> (<keycap>Windows</keycap> key and <keycap>R</keycap> key simultaneously) and type '''APPDATA''' (all caps). Go to <tt>local</tt> and within it rename <tt>kdenliverc</tt> to <tt>kdenliverc.old</tt>.
+
<!--T:48-->
 +
If you have still problems delete proxy clips and other cached data by going to <menuchoice>Project</menuchoice> menu &rarr; <menuchoice>Project Setting</menuchoice> &rarr; <menuchoice>Cache Data</menuchoice> tab &rarr; there you can delete cached data.  
  
=== Any critical bug ===
+
<!--T:49-->
 +
If you have still problems try [[Special:myLanguage/Kdenlive/Manual/Windows_Issues#Any_critical_bug|Any critical bug]].
  
This describes the process of doing a clean install on windows.
+
=== Windows 10: timeline stuttering or Kdenlive hangs. === <!--T:42-->
  
Firstly, delete your normal kdenlive folder (containing the application)
+
<!--T:43-->
 +
Most probably you got a major Win10 update (i.e 1809). If so you have to update all drivers for audio and video. 
 +
   
 +
Intel driver can be updated with this updater: https://downloadcenter.intel.com/en/download/28425/Intel-Driver-Support-Assistant.
  
Access the '''Appdata''' folder (<keycap>Win + R</keycap> and then type '''APPDATA''' in full caps). Go to <tt>local</tt> and search for folder "Kdenlive".
+
=== "Clip is invalid, will be removed" === <!--T:21-->
  
 +
<!--T:22-->
 +
This bug can appear if you do a clean reinstall of '''Kdenlive''' (see above). Simply close and open '''Kdenlive''' once, and it should be fixed.
 +
 +
<!--T:41-->
 +
Additionally this can be a problem either with the <tt>kdenliverc</tt> file (see here [[Special:myLanguae/Kdenlive/Manual/Windows_Issues#Cannot_open_projects_made_with_previous_version,_timeline_snaps_back,_cannot_import_clip|Cannot open projects]]) or you have some mismatch in the "local" folder (see here [[Special:myLanguage/Kdenlive/Manual/Windows_Issues#Any_critical_bug|Any critical bug]]).
 +
 +
=== Any critical bug === <!--T:10-->
 +
 +
<!--T:11-->
 +
This describes the process of doing a clean install on Windows®.
 +
 +
<!--T:12-->
 +
Firstly, delete your normal '''Kdenlive''' folder (containing the application)
 +
 +
<!--T:13-->
 +
Access the '''Appdata''' folder (<keycap>Win + R</keycap> and then type '''APPDATA''' in full caps). Go to <tt>local</tt> and search for folder <tt>kdenlive</tt>.
 +
 +
<!--T:14-->
 
{{Note|If you have any saved effects or clips stored in your library, make a backup of the library folder.}}
 
{{Note|If you have any saved effects or clips stored in your library, make a backup of the library folder.}}
  
Then once you have backup up your library folder, delete the kdenlive folder.
+
<!--T:15-->
 +
Then once you have backup up your library folder, delete the <tt>kdenlive</tt> folder.
 +
 
 +
<!--T:16-->
 +
Reinstall the latest version of '''Kdenlive''' from the [https://kdenlive.org/en/download download page]
  
Reinstall the latest version of kdenlive from https://kdenlive.org/en/download/
+
=== JPG files appear as white picture after rendering === <!--T:39-->
  
=== Kdenlive cannot be deleted ===
+
<!--T:40-->
 +
This issue should be solved with Windows version 19.04.0. If not convert the JPG to PNG and it renders correctly.
  
If you want to reinstall '''Kdenlive''', it may tell you "The file or folder is open in another program". Windows® then won't let you delete '''Kdenlive'''.
+
=== Play/Pause Issue === <!--T:3-->
  
To fix this, press and hold <keycap>Ctrl + Shift + Esc</keycap> & expand the task manager by clicking <menuchoice>all details</menuchoice>. Then find <tt>kdenlive.exe</tt> & <tt>dbus-daemon.exe</tt>, and click <menuchoice>End task</menuchoice> for both of them.
+
<!--T:32-->
 +
This issue is solved with Windows version 18.08.2 (30. Oct 2018). Get the current version from the [https://kdenlive.org/en/download download page].
  
 +
=== Qt rendering crash === <!--T:8-->
 +
 +
<!--T:9-->
 +
When switching from kdenlive for windows 17.12 &rarr; 18.04/18.08, a Qt rendering crash appears. To make sure this doesn't happen, you need to edit the <tt>kdenliverc</tt> file in the <tt>appdata</tt>. To access your appdata, press <keycap>Win + R</keycap> (<keycap>Windows</keycap> key and <keycap>R</keycap> key simultaneously) and type '''appdata'''. Go to <tt>local</tt> and within it rename <tt>kdenliverc</tt> to <tt>kdenliverc.old</tt>.
 +
 +
=== Kdenlive cannot be deleted, running process on exit === <!--T:17-->
 +
 +
<!--T:35-->
 +
This issue is solved with Windows version 18.12.1. Get the current version from the [https://kdenlive.org/en/download download page].
 +
 +
<!--T:18-->
 +
If you want to reinstall '''Kdenlive''' or re-run '''Kdenlive''', it may tell you "The file or folder is open in another program". Windows® then won't let you delete or re-run '''Kdenlive'''.
 +
 +
<!--T:19-->
 +
To fix this you have to kill the running process: press and hold <keycap>Ctrl + Shift + Esc</keycap> & expand the task manager by clicking <menuchoice>all details</menuchoice>. Then find <tt>kdenlive.exe</tt> & <tt>dbus-daemon.exe</tt>, and click <menuchoice>End task</menuchoice> for both of them.
 +
 +
<!--T:20-->
 
Or download the [[file:Kdenlive-kill.zip]]. Unpack it and just double-click the batch file which kills all running '''Kdenlive''' processes.
 
Or download the [[file:Kdenlive-kill.zip]]. Unpack it and just double-click the batch file which kills all running '''Kdenlive''' processes.
  
=== "Clip is invalid, will be removed" ===
+
=== Kdenlive cannot be uninstalled === <!--T:36-->
 +
 
 +
<!--T:37-->
 +
If the uninstaller doesn't work you can delete following folder: {{Path|C:\Program Files\kdenlive}}.
 +
You have to manually delete in the start menu the Kdenlive folder.
 +
 
 +
=== Kdenlive crash or green Monitor === <!--T:24-->
  
This bug can appear if you do a clean reinstall of '''Kdenlive''' (see above). Simply close and open '''Kdenlive''' once, and it should be fixed.
+
<!--T:25-->
 +
Get all newest Windows® updates. Afterwards, update your graphic card driver and your sound card driver and your printer driver.
 +
Some crashes could occur of incompatibility of the graphics card and sound card with the newest Windows®10 updates (18.09 update).
 +
After you have updated the drivers re-start the computer and try again by starting <tt>kdenlive.exe</tt>.
  
If this is not solving the problem follow: Any critical bug [[https://userbase.kde.org/index.php?title=Kdenlive/Manual/Windows_Issues&action=submit#Any_critical_bug]]
+
<!--T:38-->
 +
If this is not solving the problem switch your standard printer to “Microsoft XPS Document Writer” and try again to start Kdenlive.
  
=== Kdenlive crash ===
+
<!--T:33-->
 +
Delete the <tt>kdenliverc</tt> file as descript here under [[Special:myLanguage/Kdenlive/Manual/Windows_Issues#Qt_rendering_crash|Qt rendering crash]].
  
On Windows® 10: update your graphics card driver.
+
<!--T:34-->
Some crashes could occur of incompatibility of the graphics card with the newest Windows® updates.
+
Make sure you set processing thread to 1: <keycap>Ctrl+Shift+, (comma)</keycap> &rarr; <menuchoice>Environment</menuchoice> &rarr; <menuchoice>Processing thread</menuchoice> &rarr; set to 1
After you have updated the driver re-start the computer and try again by starting <tt>kdenlive.exe</tt>.
 
  
== General Issues ==
+
== General Issues == <!--T:26-->
  
 +
<!--T:27-->
 
The current '''Kdenlive''' version (November 2018, version 18.08.3) has a few issues that have workarounds.  
 
The current '''Kdenlive''' version (November 2018, version 18.08.3) has a few issues that have workarounds.  
  
=== Audio Pops and Ticks in Render ===
+
=== Audio Pops and Ticks in Render === <!--T:28-->
  
If this problem appears to change the audio to: 16-bit PCM WAV.
+
<!--T:29-->
 +
If this problem appears make sure the audio file is: 16-bit PCM WAV.  
  
 +
<!--T:30-->
 
{{Prevnext2
 
{{Prevnext2
 
| prevpage=Special:MyLanguage/Kdenlive/Manual/Tutorials | nextpage=Special:MyLanguage/Kdenlive/Manual/Projects_and_Files
 
| prevpage=Special:MyLanguage/Kdenlive/Manual/Tutorials | nextpage=Special:MyLanguage/Kdenlive/Manual/Projects_and_Files
| prevtext=Tutorials | nexttext=Projects_and_Files
+
| prevtext=Tutorials | nexttext=Projects and Files
 
| index=Special:MyLanguage/Kdenlive/Manual | indextext=Back to menu
 
| index=Special:MyLanguage/Kdenlive/Manual | indextext=Back to menu
 
}}
 
}}
  
 +
<!--T:31-->
 
[[Category:Tutorials]]
 
[[Category:Tutorials]]
 
[[Category:Kdenlive]]
 
[[Category:Kdenlive]]
 
</translate>
 
</translate>

Revision as of 10:30, 18 May 2019

Other languages:
English • ‎dansk • ‎português do Brasil • ‎русский • ‎українська

Windows Issues

The current Kdenlive on Windows® (April 2019, version 19.04.0) has a few issues that have workarounds. The purpose of this wiki page is to document these issues and their workarounds.

Timeline: right-click menu close immediately after releasing mouse button

Don’t use the style Fusion.

Go to: SettingsStyle → choose Default or Windows.

Icons are missing

Go to: settings → untick force breeze icon theme. Kdenlive restarts and you should see the icons.

Cannot open projects made with previous version, timeline snaps back, cannot import clip

Press Win + R (Windows key and R key simultaneously) and type appdata. Go to local and within it rename kdenliverc to kdenliverc.old. Restart Kdenlive.

If you have still problems delete proxy clips and other cached data by going to Project menu → Project SettingCache Data tab → there you can delete cached data.

If you have still problems try Any critical bug.

Windows 10: timeline stuttering or Kdenlive hangs.

Most probably you got a major Win10 update (i.e 1809). If so you have to update all drivers for audio and video.

Intel driver can be updated with this updater: https://downloadcenter.intel.com/en/download/28425/Intel-Driver-Support-Assistant.

"Clip is invalid, will be removed"

This bug can appear if you do a clean reinstall of Kdenlive (see above). Simply close and open Kdenlive once, and it should be fixed.

Additionally this can be a problem either with the kdenliverc file (see here Cannot open projects) or you have some mismatch in the "local" folder (see here Any critical bug).

Any critical bug

This describes the process of doing a clean install on Windows®.

Firstly, delete your normal Kdenlive folder (containing the application)

Access the Appdata folder (Win + R and then type APPDATA in full caps). Go to local and search for folder kdenlive.

Note-box-icon.png
Note
If you have any saved effects or clips stored in your library, make a backup of the library folder.


Then once you have backup up your library folder, delete the kdenlive folder.

Reinstall the latest version of Kdenlive from the download page

JPG files appear as white picture after rendering

This issue should be solved with Windows version 19.04.0. If not convert the JPG to PNG and it renders correctly.

Play/Pause Issue

This issue is solved with Windows version 18.08.2 (30. Oct 2018). Get the current version from the download page.

Qt rendering crash

When switching from kdenlive for windows 17.12 → 18.04/18.08, a Qt rendering crash appears. To make sure this doesn't happen, you need to edit the kdenliverc file in the appdata. To access your appdata, press Win + R (Windows key and R key simultaneously) and type appdata. Go to local and within it rename kdenliverc to kdenliverc.old.

Kdenlive cannot be deleted, running process on exit

This issue is solved with Windows version 18.12.1. Get the current version from the download page.

If you want to reinstall Kdenlive or re-run Kdenlive, it may tell you "The file or folder is open in another program". Windows® then won't let you delete or re-run Kdenlive.

To fix this you have to kill the running process: press and hold Ctrl + Shift + Esc & expand the task manager by clicking all details. Then find kdenlive.exe & dbus-daemon.exe, and click End task for both of them.

Or download the File:Kdenlive-kill.zip. Unpack it and just double-click the batch file which kills all running Kdenlive processes.

Kdenlive cannot be uninstalled

If the uninstaller doesn't work you can delete following folder: C:\Program Files\kdenlive. You have to manually delete in the start menu the Kdenlive folder.

Kdenlive crash or green Monitor

Get all newest Windows® updates. Afterwards, update your graphic card driver and your sound card driver and your printer driver. Some crashes could occur of incompatibility of the graphics card and sound card with the newest Windows®10 updates (18.09 update). After you have updated the drivers re-start the computer and try again by starting kdenlive.exe.

If this is not solving the problem switch your standard printer to “Microsoft XPS Document Writer” and try again to start Kdenlive.

Delete the kdenliverc file as descript here under Qt rendering crash.

Make sure you set processing thread to 1: Ctrl+Shift+, (comma)EnvironmentProcessing thread → set to 1

General Issues

The current Kdenlive version (November 2018, version 18.08.3) has a few issues that have workarounds.

Audio Pops and Ticks in Render

If this problem appears make sure the audio file is: 16-bit PCM WAV.


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