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If you do not successfully connect to the host computer it may mean a mistake in typing the address, but if the host is running a firewall, that will block your connection with only a "Server not found" message. The port for the VNC protocol must be opened on the host computer. It may work out for the best if the technician does the initial setup of both computers, after which the host user just needs to click the appropriate sharing option when making the help call.

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