Once the connection is established, you and the tech can continue to talk while either you or the guest control your computer. You or the guest tech can launch programs, minimize/restore windows, change settings, anything that you could try to do alone on your own. Because the tech is watching your screen, it will be easier to see if you missed a step or made a wrong choice. When you have the choice, make menu selections with the mouse instead of using keyboard shortcuts. The guest cannot see your keyboard or your fingers as you type, but will be able to watch as your mouse pointer moves around the screen.