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If you do not successfully connect to the host computer it may mean a mistake in typing the ip address. If the host's firewall is configured to block the needed port, then your connection will also be blocked. The port for the VNC protocol must be opened on the host computer. It may work out for the best if the technician does the initial setup of both computers, after which the host user just needs to click the appropriate sharing option when making the help call.

This page was last modified on 4 November 2017, at 17:00. Content is available under Creative Commons License SA 4.0 unless otherwise noted.