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| == Windows Issues == <!--T:1--> | | == Windows Issues == <!--T:1--> |
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| <!--T:2-->
| | {{Warning|2=Permanently Moved|1=The content of this page has been move to our new user manual: https://docs.kdenlive.org/de/troubleshooting/windows_issues.html}} |
| The current '''Kdenlive''' on Windows® (April 2020, version 20.04.0) has a few issues that have workarounds. The purpose of this wiki page is to document these issues and their workarounds.
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| ===Render problems=== <!--T:61--> | |
| After rendering you get de-synced audio or wrong effects or black frames at end of the last clip: download version 20.08.1 or higher from the [https://kdenlive.org/en/download download page]. If you still experience problems see [[Special:myLanguage/Kdenlive/Manual/Windows_Issues#Cannot_open_projects_made_with_previous_version|Cannot open projects]].
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| ===Audio crackling while playback=== <!--T:59-->
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| Hit <keycap>CTRL + SHIFT + ,</keycap>(comma), select <menuchoice>Playback -> audio backend</menuchoice> and play around with <menuchoice>WinMM</menuchoice> (Win7), <menuchoice>Wasapi</menuchoice> (Win10), <menuchoice>DirectSound</menuchoice> to see what give the best result.
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| ===This application failed to start because no Qt platform plugin could be initialized=== <!--T:58-->
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| Hit <keycap>CTRL + SHIFT + ,</keycap>(comma) → <menuchoice>environment</menuchoice> → make sure the paths point to the same path as "MLT profiles folder".
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| <!--T:63-->
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| Download [https://bugs.kde.org/show_bug.cgi?id=415408 qt.conf]. Put the file <tt>qt.conf</tt> into the "bin" folder (the folder where <tt>kdenlive.exe</tt> is)
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| ===First time use of Kdenlive=== <!--T:53-->
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| <!--T:54-->
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| This issue should be solved with Windows version 19.04.2-6. That <tt>kdenliverc</tt> is correct set up please start Kdenlive twice (start -> close -> start). Then start your work.
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| ===Intel graphic card driver=== <!--T:55--> | |
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| <!--T:56-->
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| Updated Intel graphic driver versions lead to a corrupted Kdenlive GUI.<br>
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| '''Solution 1:''' Open Kdenlive. Move the mouse to the top. The menus are showing up. Try to reach <menuchoice>Settings</menuchoice> -> <menuchoice>openGL backend</menuchoice> -> enable <menuchoice>OpenGLES</menuchoice>/<menuchoice>DirectX</menuchoice>. Restart Kdenlive. This should solve your Intel graphic driver issue. <br>
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| Maybe this statement helps: https://forum.kde.org/viewtopic.php?f=265&t=161309#p425882.<br> <br>
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| <!--T:60-->
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| '''Solution 2:''' Press <keycap>Win + R</keycap> (<keycap>Windows</keycap> key and <keycap>R</keycap> key simultaneously) and type '''appdata'''. Go to <tt>local</tt> and within it open <tt>kdenliverc</tt> with an editor. Search for <code>[misc]</code> and delete <code>[misc]</code> and the following entry. <br>Example:<br> <code>[misc]<br> opengl_backend=15</code><br> Save and close <tt>kdenliverc</tt>. Restart Kdenlive.
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| ===Timeline: right-click menu close immediately after releasing mouse button=== <!--T:50-->
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| <!--T:51-->
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| Don’t use the style <menuchoice>Fusion</menuchoice>.
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| <!--T:52-->
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| Go to: <menuchoice>Settings</menuchoice> -> <menuchoice>Style</menuchoice> and choose <menuchoice>Default</menuchoice> or <menuchoice>Windows</menuchoice>.
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| ===Icons are missing=== <!--T:44-->
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| <!--T:45-->
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| Go to: <menuchoice>settings</menuchoice> -> untick <menuchoice>force breeze icon theme</menuchoice>. Kdenlive restarts and you should see the icons.
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| </translate><span id="Cannot open projects made with previous version"></span><translate>
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| ===Cannot open projects made with previous version, timeline snaps back, cannot import clip=== <!--T:46-->
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| <!--T:62-->
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| Go to: <menuchoice>Help</menuchoice> -> <menuchoice>Reset configuration</menuchoice>.
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| <!--T:47-->
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| If this is not solving the problem: Press <keycap>Win + R</keycap> (<keycap>Windows</keycap> key and <keycap>R</keycap> key simultaneously) and type '''appdata'''. Go to <tt>local</tt> and within it rename <tt>kdenliverc</tt> to <tt>kdenliverc.old</tt>. Start Kdenlive -> do nothing -> close Kdenlive -> and restart Kdenlive again.
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| <!--T:48-->
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| If you have still problems delete proxy clips and other cached data by going to <menuchoice>Project</menuchoice> menu → <menuchoice>Project Setting</menuchoice> → <menuchoice>Cache Data</menuchoice> tab → there you can delete cached data.
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| <!--T:49-->
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| If you have still problems try [[Special:myLanguage/Kdenlive/Manual/Windows_Issues#Any_critical_bug|Any critical bug]].
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| === Windows 10: timeline stuttering or Kdenlive hangs. === <!--T:42-->
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| <!--T:43-->
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| Most probably you got a major Win10 update (i.e 1809). If so you have to update all drivers for audio and video.
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| Intel driver can be updated with this updater: https://downloadcenter.intel.com/en/download/28425/Intel-Driver-Support-Assistant.
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| === "Clip is invalid, will be removed" === <!--T:21-->
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| <!--T:22-->
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| This bug can appear if you do a clean reinstall of '''Kdenlive''' (see above). Simply close and open '''Kdenlive''' once, and it should be fixed.
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| <!--T:41-->
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| Additionally this can be a problem either with the <tt>kdenliverc</tt> file (see here [[Special:myLanguage/Kdenlive/Manual/Windows_Issues#Cannot_open_projects_made_with_previous_version|Cannot open projects]]) or you have some mismatch in the "local" folder (see here [[Special:myLanguage/Kdenlive/Manual/Windows_Issues#Any_critical_bug|Any critical bug]]).
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| </translate><span id="Any critical bug"></span><translate>
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| === Any critical bug === <!--T:10-->
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| <!--T:11-->
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| This describes the process of doing a clean install on Windows®.
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| <!--T:12-->
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| Firstly, delete your normal '''Kdenlive''' folder (containing the application)
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| <!--T:13-->
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| Access the '''Appdata''' folder (<keycap>Win + R</keycap> and then type '''APPDATA''' in full caps). Go to <tt>local</tt> and search for folder <tt>kdenlive</tt>.
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| <!--T:14-->
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| {{Note|If you have any saved effects or clips stored in your library, make a backup of the library folder.}}
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| <!--T:15-->
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| Then once you have backup up your library folder, delete the <tt>kdenlive</tt> folder.
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| <!--T:16-->
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| Reinstall the latest version of '''Kdenlive''' from the [https://kdenlive.org/en/download download page]
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| === JPG files appear as white picture after rendering === <!--T:39-->
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| <!--T:40-->
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| This issue should be solved with Windows version 19.04.0. If not convert the JPG to PNG and it renders correctly.
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| === Play/Pause Issue === <!--T:3-->
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| <!--T:32-->
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| This issue is solved with Windows version 18.08.2 (30. Oct 2018). Get the current version from the [https://kdenlive.org/en/download download page].
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| </translate><span id="Qt rendering crash"></span><translate>
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| === Qt rendering crash === <!--T:8-->
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| <!--T:57-->
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| Hit <keycap>CTRL + SHIFT + ,</keycap>(comma) → <menuchoice>environment</menuchoice> → make sure the paths point to the same path as "MLT profiles folder".
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| <!--T:9-->
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| When switching from kdenlive for windows 17.12 → 18.04/18.08, a Qt rendering crash appears. To make sure this doesn't happen, you need to edit the <tt>kdenliverc</tt> file in the <tt>appdata/local</tt> folder. To access your appdata, press <keycap>Win + R</keycap> (<keycap>Windows</keycap> key and <keycap>R</keycap> key simultaneously) and type '''appdata'''. Go to <tt>local</tt> and within it rename <tt>kdenliverc</tt> to <tt>kdenliverc.old</tt>.
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| === Kdenlive cannot be deleted, running process on exit === <!--T:17-->
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| <!--T:35-->
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| This issue is solved with Windows version 18.12.1. Get the current version from the [https://kdenlive.org/en/download download page].
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| <!--T:18-->
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| If you want to reinstall '''Kdenlive''' or re-run '''Kdenlive''', it may tell you "The file or folder is open in another program". Windows® then won't let you delete or re-run '''Kdenlive'''.
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| <!--T:19-->
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| To fix this you have to kill the running process: press and hold <keycap>Ctrl + Shift + Esc</keycap> & expand the task manager by clicking <menuchoice>all details</menuchoice>. Then find <tt>kdenlive.exe</tt> & <tt>dbus-daemon.exe</tt>, and click <menuchoice>End task</menuchoice> for both of them.
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| <!--T:20-->
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| Or download the [[file:Kdenlive-kill.zip]]. Unpack it and just double-click the batch file which kills all running '''Kdenlive''' processes.
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| === Kdenlive cannot be uninstalled === <!--T:36-->
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| <!--T:37-->
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| If the uninstaller doesn't work you can delete following folder: {{Path|C:\Program Files\kdenlive}}.
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| You have to manually delete in the start menu the Kdenlive folder.
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| === Kdenlive crash or green Monitor === <!--T:24-->
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| <!--T:25-->
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| Get all newest Windows® updates. Afterwards, update your graphic card driver and your sound card driver and your printer driver.
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| Some crashes could occur of incompatibility of the graphics card and sound card with the newest Windows®10 updates (18.09 update).
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| After you have updated the drivers re-start the computer and try again by starting <tt>kdenlive.exe</tt>.
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| <!--T:38-->
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| If this is not solving the problem switch your standard printer to “Microsoft XPS Document Writer” and try again to start Kdenlive.
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| <!--T:33-->
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| Delete the <tt>kdenliverc</tt> file as descript here under [[Special:myLanguage/Kdenlive/Manual/Windows_Issues#Qt_rendering_crash|Qt rendering crash]].
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| <!--T:34-->
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| Make sure you set processing thread to 1: <keycap>Ctrl+Shift+, (comma)</keycap> → <menuchoice>Environment</menuchoice> → <menuchoice>Processing thread</menuchoice> → set to 1
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| == General Issues == <!--T:26-->
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| <!--T:27-->
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| The current '''Kdenlive''' version (November 2018, version 18.08.3) has a few issues that have workarounds.
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| === Audio Pops and Ticks in Render === <!--T:28-->
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| <!--T:29-->
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| If this problem appears make sure the audio file is: 16-bit PCM WAV.
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| <!--T:30--> | | <!--T:30--> |
