Asking Questions/ru
Использование IRC для получения помощи
Вот вам несколько советов, как задавать вопросы (в особенности в канале #kde на Freenode), чтобы получить ответы побыстрее:
- Если нужно о чем-то спросить — спрашивайте: #kde — это канал технической поддержки и мы действительно надеемся, что вы будете задавать вопросы — так что не стесняйтесь
.
- Будьте готовы предоставить любые данные о вашей системе: Какой у вас дистрибутив (версия)? Какая версия KDE? Как вы его устанавливали? И это далеко не полный перечень того, о чём вас могут спросить. Вам не нужно сразу же давать ответы на ещё не заданные вопросы. Просто держите информацию наготове, на случай, если кто-то спросит.
- Попробуйте разобраться с проблемой сами, прежде чем спрашивать: Google — ваш лучший друг (если сделать запрос по сбою, который у вас случился, часто можно найти много полезного). Почитайте страницу Устранение неполадок в работе KDE - и это прежде всего, так как на канале #kde вам в любом случае ответят что-то очень похожее .
- Also, try to make sure that the problem you're having is a problem with KDE and not some other component of your system (for example, a problem with X or with alsa). If possible, try an alternative, non-KDE application to see whether the problem also occurs there. Of course, if you're not sure, please ask.
- Make sure that you have Read The Fine Manual and the Troubleshooting pages. Although not every question is answered there, many are. If that doesn't produce a result, try asking it on the forum. If the discussion brings up interesting information you might add it to UserBase, so that it can help others.
- Be prepared to wait! Often on IRC, someone will notice your question a little while after you ask it, so wait around for a while after you ask. There's nothing more annoying than typing out a long answer for someone, only to realise that they left 3 minutes after asking their question!
- If you don't get an answer on #kde, you can also try the channel for your distribution (eg, #suse, #kde-freebsd, etc), or an appropriate mailing list: see lists.kde.org or forum.
- Above all, be patient and polite. Remember that the people who help are all volunteers, and could be spending their time doing other things than helping.
If your problem is with sound in KDE, you might want to first read Sound_Problems.
If your question relates to development, please see this page
Operating-System-Specific Questions
For questions relating to the desktop use of KDE with a particular OS, you can try the above methods, but unless the question directly involves KDE or KDE/GNU/Linux you are unlikely to find the answer. If your question does not directly involve KDE, please do not post the question on the "normal" KDE mailing lists. Examples of questions that do not directly involve KDE: my sound card does not work. In that case, please direct your questions at sites devoted to helping users of that system. For example, for GNU/Linux questions you may try looking at www.linuxnewbie.org or www.linuxnewbie.com, or the kde-linux mailing list mentioned above.
If you are not using GNU/Linux, you might want to try the kde-nonlinux (subscribe) mailing list. Also particularly useful are searches on your favorite search engine, such as Google, and searches on the Usenet archives.
In addition, many OS distributors have their own mailing lists which can address distribution-specific issues. You can find out more about these mailing lists at your distribution's website.
If you are searching for packages you may consider checking the ftp servers for your distribution, including the "contrib" sections, as well as indexing servers such as rpmfind.net.
Reporting KDE Bugs
Please report all KDE bugs and feature requests at bugs.kde.org. The site has a nice bug-reporting "wizard" and will permit far easier tracking of bugs than an email to a list.
How to open a console
Typically when reporting a problem in IRC or on a mailing list, your helpers will ask you to open a console. A console is a text-based window that you can use to give commands for your computer to execute. You can open a console by typing ALT_F2. An input box opens. Type the following to open a console:
konsole
If this does not work, you may not have it installed. In this case, type ALT_F2 and input:
xterm
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